> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarasdr.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Behavior & Safety

> Conversation controls, human escalation, compliance policies, brand-safe interactions, and workflow safety systems.

## Overview

Clara SDR supports controlled inbound customer engagement workflows.

## Safety Features

### Human Escalation

Clara SDR supports escalation workflows that allow conversations to be transferred to human teams.

### Brand-Safe Conversations

Teams can configure:

* Approved messaging behavior
* Restricted topics
* Conversation policies

### Conversation Monitoring

Clara SDR supports:

* Conversation logging
* Workflow activity tracking
* CRM activity synchronization

## Compliance

Placeholder:
\[GDPR and compliance documentation]

Placeholder:
\[Security and audit logging screenshot]